Support
Troubleshooting and FAQ
Use these answers when something does not match the real match or a feature needs extra context.
Do I tap the score before entering a stat?
No. Tapping the score is the fast score-only path. If you want player stats, select the player or players first, then tap the action and choose the rating or result. For a set-to-attack sequence, select the setter first and the attacker second.
Why did the score change when I recorded a stat?
Point-ending stats update the score for you. Aces, kills, and blocks add a point for your team. Serve errors, attack errors, Error Point receives, drops, passing errors, and setting errors add a point for the opponent. Receive ratings and Error No Point receives do not change the score.
Why did the lineup rotate after a rally?
When the opponent served and your team won the rally, VolleyTrack treats it as a side-out, changes the serving team, and advances your rotation. If a libero would rotate into the front row, the app can use the saved libero pairing to swap the regular player back in.
How do I record a timeout?
Tap the TO control under the team calling timeout. VolleyTrack tracks the remaining timeouts for the current set.
How do I switch Light, Dark, or System mode?
Open Settings, then Appearance. You can choose Light, Dark, or System.
Voice input heard me but found no actions. What should I do?
Try a shorter phrase with a player number and one rally outcome. Example: "Number 7 kill from number 1." If the gym is too loud, use manual entry for that rally.
Can I substitute an ineligible player?
Yes, if the real lineup requires it. Ineligible players stay grouped separately to prevent mistakes, but you can confirm an override when correcting the match state.
I put a libero in the starting lineup as a normal player. Can I fix it?
Use the libero correction action from the substitute sheet when the player is in a valid back-row context. This is treated as a lineup correction, not a counted substitution.
Why did Fan mode not update instantly?
Live updates depend on network connectivity for the scoring device and the spectator device. Keep scoring locally; VolleyTrack should push updates when the connection recovers.
Do spectators change the official score?
No. Spectator alerts can notify the scorer, but the coach/scorer remains the source of truth.
How do I avoid bad data?
- Confirm lineups before each set.
- Use undo immediately for the last action.
- Use score correction for older score mistakes.
- Review voice actions before confirming.
- Finish the match only after the final score is correct.
Still stuck?
Email jason@harpelle.com with the device, app version, match situation, and what you expected to happen.